The airline is the fourth largest scheduled airline in the UK. You do not have to be an EU citizen. Luckily, you have another option – sell your holiday to another person and get your refund that way. Sorry, we were unable to find your email address. The Jet2 website explains: “Fill out the request a credit note form and you’ll be given a refund credit note to rearrange your flights within six months of … refund.me GmbH has entered an extended period of reorganization and is NOT accepting new claims. I also received a call from jet2, but missed the call. What a company! You may have previously registered or have a myJet2 account. Am I entitled to a full refund? We’re super proud of this, as it’s based on the Which? We process your data in accordance to our Privacy Policy. 2 posts. You missed your connecting flight. If you're due to travel from 15 April 2021 onwards, we'll provide an … The couple went online but found the only available flight to be €1,800 (£1,592). Flights can get cancelled or delayed for any number of reasons and barring any extraordinary circumstances like tornados, or other dangerous weather conditions, if a cancelled flight causes you to land at your destination more than 3-hours late, or not at all, you may be entitled to receive compensation. Jet2 always offers a Rebook service for free until the 30th April. Save, compare and share all the holidays you love with at-a-glance shortlists. Reply. Choose from hotels close to bars and clubs across the Med and beyond. We take care of pursuing the delay or cancellation compensation claim directly with the airline, and even taking them to court on your behalf if necessary. If your flight is cancelled, you are entitled to a full refund to the original form of payment within seven days, although many airlines will be struggling to … I think it’s because my original holiday had been moved from March to May. Can anyone who has booked with Jet2 been able to get their money back? I think it’s because my original holiday had been moved from March to May. They said they were then asked to rebook on another flight. Jet2 Holidays, which has suspended all flights and holidays until at least 17 June, is issuing cash refunds, but was unable to state when customers could expect to get their money back. Right now I just want a refund. Lots of different factors impact the overall score and rankings, and we’re happy to say we scored well for all of them! To search for a hotel please select one departure airport, {{ refinedMultipleDurationsTooltipText }}. 19 March 2020 at 9:43AM in Coronavirus Travel Help & Info. Many holidaymakers have been told they may have to wait months for a cash refund. Affected customers are being prioritised by departure date. Sign up for our email deals, discounts and more! catkins80. According to EU Regulation 261/ 2004 airline passengers are entitled to compensation in the event of flight delays and cancellations. Yes, my booking which was cancelled by Jet2 showed zero refund amount. Voted Best Airline - UK and Best Low-Cost Airline - Europe at the TripAdvisor Travellers' Choice Awards for four years running, Jet2.com’s the top place to go for cheap flights. All our villa holidays include return flights, 22kg baggage and even car hire! Please check your email and password are correct. Once again, we’ve been recognised as a Which? Jet2 says “We’re proactively contacting all affected customers about their options, in departure date order, which we think is the fairest way. ... ©Jet2holidays.com 2002-21 A subsidiary of Jet2 plc. As a result there was no seat available. Our customer ratings have averaged above 4.5/5 for several years now on Feefo, one of the UK’s biggest review websites. Reply. A spokesperson added: ‘The number of calls we are receiving is unprecedented. By using our site, you accept we use cookies. ... all Jet2.com flights to and from Manchester Airport will operate at Terminal 1 (T1). We’ll even let you know how much you’re entitled to receive. catkins80. Want to know what our customers thought about their recent holiday experiences? Jet2.com won Best Airline – UK and Best Low-Cost Airline – Europe – and that’s four years in a row! It is quite clear in Directive261/2004 Article 9 that Recommended Provider. To get a refund for the total cost of your booking, Jet2 is asking customers to wait to be contacted with further details. Sister company Jet2holidays offers ABTA and ATOL protected package holidays with accommodation, transfers and Jet2.com flights to 47 city and sun destinations. I got my refund within a few days of the phone call I received too, the deposit was a day or two later. All our villa holidays include return flights, 22kg baggage and even car hire! BA passengers can only get a refund if they call the airline, with an online form only offering vouchers Credit: ... Jet2 are currently telling customers on social media: "In … 19 March 2020 at 9:43AM in Coronavirus Travel Help & Info. Jet2 flights and refunds. Holiday Companies Survey that asked thousands of Which? You'll enjoy all the package perks of Jet2holidays, but with the freedom of a city break holiday. You can also find a travel agent near you. You will be responsible for paying the name change fee per person which is outlined in the table above. Please be patient with us as we do this. Report inappropriate content . You can apply for any Jet2.com or Jet2holidays role right here on our Careers Site. Close Call us now or message on WhatsApp. To find out more about security, local laws and the latest travel information for your holiday destination, visit FCDO Travel Aware website Keep up to date with current health information for your destination: Health and Medical Advice, ©Jet2holidays.com 2002-21 A subsidiary of I received a voicemail saying they would provide a full refund of my holiday. WARNING No refunds only vouchers JET2. I got my refund within a few days of the phone call I received too, the deposit was a day or two later. You can also request a refund credit note to rearrange your flights within six months of receiving it. Perhaps you know airline passengers who had problems with their flight in the last three years? Sister company Jet2holidays offers ABTA and ATOL protected package holidays with accommodation, transfers and Jet2.com flights to 47 city and sun destinations. Will definitely book with them when I'm ready to travel again. Our trophy cabinet’s full to the brim after our sister company, Jet2.com, scooped five awards at the Tripadvisor Travellers’ Choice Awards 2020!Jet2.com won Best Airline – UK and Best Low-Cost Airline – Europe – and that’s four years in a row! Get your next city break holiday all wrapped up with Jet2CityBreaks. Login to Shortlists on a desktop, tablet or mobile to book the holidays you’ve saved at any time. All our villa holidays include return flights, 22kg baggage and even car hire! We work on a “No Win, No Fee” principle, and with our commission* of 29% (25% success fee plus VAT) of the flight delay compensation amount, you have nothing to lose! If you were a passenger on a recent Jet2.com flight, you should be aware that if your flight was cancelled, overbooked or delayed, you might have a valid case for compensation from the airline. Jet2 Holidays. I have received an email advising all flights to the 17th June now cancelled and they will contact customers.. My sister who was flying this Friday was contacted Monday and offered Rebook or refund, she chose refund and the money back … Search, book and manage 1000s of ATOL protected holidays. Many holidaymakers have been told they may have to wait months for a cash refund. It’s quick and easy to find out. In fact, we’ve been praised by consumer experts for the speedy and smooth way we deal with refunds, if we unfortunately have to cancel a holiday. 19 March 2020 at 9:43AM in Coronavirus Travel Help & Info. jet2insurance.com is a trading name of jet2.com Limited. {{ errors.first('shortlist-menu-forgotten-password-email') }}. By submitting this form, you are agreeing to receive marketing emails from Jet2holidays. Please read our Press Release here: This is default text for notification bar, You departed from an airport within Europe on any given airline (also includes non-EU airlines) or, You arrived at an airport within Europe on a European airline, Your flight was delayed at least three hours. RYANAIR, easyJet, British Airways and Jet2 customers are among thousands of airline passengers who are still waiting for refunds for flights cancelled … Jet2 MUST pay under Euro Law. Add Holiday Essentials. My husband booked three flights with Jet2 from Leeds Bradford airport, but I became ill and we were unable to take the flights. More than 12,000 of our customers have left reviews about their experiences with us on Trustpilot, one of the world’s most renowned review platforms. This email address is already being used. To find out how, read our cookie policy. Today my wife received a text from a mobile number saying that Jet2 have had trouble paying our refund and to get in touch with them. Jet2.com's Terms and Conditions will therefore form part of your contract with us, please see www.Jet2.com for details. Take a look at some of the lovely things they've had to say about their trips over on our Real Reviews of our Real Package Holidays™ page. If you're booked on a Jet2 or TUI flight and it's cancelled, the airlines will offer you alternative options or a full refund. Similarly Ryanair customers who want a refund will need to fill out their refund application form. 5 replies 2K views KHthejudge Forumite. Tripadvisor. We accepted that Jet2 would not refund our fares, but found it odd that You can unsubscribe at any time. 5 replies 2K views KHthejudge Forumite. members about their travel experiences. Please try again, or alternatively you can create a Jet2holidays account using your preferred email address. Well done, Jet2! Report inappropriate content . Their scores have earned us an ‘Excellent’ badge, which is something we’re really proud to have achieved. Guest : Our Jet2 holiday was cancelled and we had an email saying our refund would be paid to the card that made the payments. And in a recent review from Money Mail, Jet2holidays emerged as the industry leader when it comes to refunding customers for cancelled holidays. Exactly Al and Leyalnd sun, Frankipop, It is nothing to do with whether your Insurers will pay. If you've been affected by these programme changes, we'll be automatically cancelling your booking with a full refund. Photo by Liam McManus CC BY-ND 2.0 Tripadvisor. Jet2.com also operates an overnight cargo-carrying fleet for Royal Mail and offers a charter service through its Jet2charters brand. Luckily, you have another option – sell your holiday to another person and get your refund that way. As a result you arrived at your destination airport with a delay of more than three hours, Customer Care – Questions and Answers (FAQ). Booked to go away for 13 of us, for a special occasion to Spain in 16th April. Not only do we guarantee you a refund for your holiday if we have to cancel, but we’ll make it easy and quick for you too. You can let us know at any time if you no longer want to receive emails by clicking here. Booked to go away for 13 of us, for a special occasion to Spain in 16th April. Plus, for our response to the coronavirus (COVID-19) outbreak, we were ranked as the best travel firm for providing refunds, according to a travel refund cancellation survey of more than 77,000 people by MoneySavingExpert.com (MSE). Online check in You will be responsible for paying the name change fee per person which is outlined in the table above. Their Jet2 flight home was cancelled. To find out how, read our cookie policy. I have received an email advising all flights to the 17th June now cancelled and they will contact customers.. My sister who was flying this Friday was contacted Monday and offered Rebook or refund, she chose refund and the money back that day. Planning a getaway should be a stress-free experience – we understand how hard you work to pay for a well-deserved holiday, so we want to give you peace of mind. ... By submitting this form I am agreeing to receive marketing emails from Jet2Holidays. Contact Jet2 directly in writing and request to transfer your holiday in the name of another person. {{ errors.first('shortlist-menu-sign-up-email') }}, {{ errors.first('shortlist-menu-sign-up-password') }}, {{ errors.first('shortlist-menu-sign-up-password-confirm') }}. Despite being a small low-cost airline, they have won numerous awards. f) Please note that our main airline, Jet2.com, is a ticketless airline and, therefore, all you need is the flight voucher attached to the confirmation email, since this is effectively your ticket. Please try again and confirm the email permission, or alternatively you can create a Jet2holidays account using your preferred email address. They have 95 fleets, mostly composed of Boeing 737s, and serving 82 destinations. We'll email to let you know that we've received your initial application, and when we've taken a good look through we'll let you know whether or not you've been successful in moving on to the next stage. It is issuing cash refunds, but it was unable to tell us when customers can expect to receive their money back. Please note, we're currently experiencing a lot of enquiries right now and it may take us longer than usual to respond. Guest : Our Jet2 holiday was cancelled and we had an email saying our refund would be paid to the card that made the payments. Whether you’re after a chilled festival retreat or something a little livelier, take a look at VIBE. By submitting this form I am agreeing to receive marketing emails from Jet2Holidays. Close Call us now or message on … I don't want to travel this year so would rather have a refund. That’s because award-winning customer service is a huge part of what we do. And Jet2.com was ranked fifth in the list of the Top 10 Airlines in the World. Application Process. Our dedicated claims team aim to respond within 28 days, but this may take longer during busy times. Sorry, we were unable to log you in. Don’t despair, you still have options! Jet2 Holidays has suspended all flights and holidays until at least 17 June. It was for a flight on the 15th of april from lanazarote to manchester, not sure what the amount will be if i ever get it. ! Thanks for submitting your claim. jet2.com Limited, registered company number 2739537, is an Appointed Representative of Rock Insurance Services Limited, registered company number 04255878, who is authorised and regulated by the … How to get cash refund for cancelled TUI, Jet2, easyJet and Ryanair flight and what the law says. Any person in the world has the right to lodge a claim for compensation. We help you with your compensation: Flight delay • Flight cancellation • Missed connecting • Overbooked. Don't worry, we'll never post anything without your permission, {{ errors.first('shortlist-menu-sign-in-email') }}, {{ errors.first('shortlist-menu-sign-in-password') }}. This has earned us Feefo’s prestigious prize, the Platinum Trusted Service Award! Our trip on the 16th March has been rebooted to March 2021. Jet2.com also operates an overnight cargo-carrying fleet for Royal Mail and offers a charter service through its Jet2charters brand. Plus, there’s no risk. We accepted that Jet2 would not refund … And Jet2.com was ranked fifth in the list of the Top 10 Airlines in the World. By using our site, you accept we use cookies. MoneySaving Newbie. If you want to make a claim, please fill out the form below. The Jet2 website explains: “Fill out the request a credit note form and you’ll be given a refund credit note to rearrange your flights within six months of receiving it.” Jet2 is a British low-cost airline. Jet2 … Jet2’s headquarters and main hub are located at Leeds Bradford International Airport with additional hubs scheduled to open at Birmingham airport in March 2017. Error occurred while trying to login using Facebook. A big thank you to Jet2 for making this painless. At the Tripadvisor Travellers’ Choice awards 2020 sun destinations, my booking which was cancelled by Jet2 showed zero amount! Tripadvisor Travellers’ Choice awards 2020 a which us as we do, {! 261/ 2004 airline passengers are entitled to compensation in the name of another person get. Escapes above all other holidays being a small Low-Cost airline – Europe – and that’s four years in recent! Account using your preferred email address 've been affected by these programme changes, we were to. 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A myJet2 account, my booking and filling out this form, you accept we use cookies operate Terminal. 10 Airlines in the meantime, please fill out the form below impact overall! Form I am agreeing to receive marketing emails from Jet2holidays for compensation to tell us when can! Have advice for staying safe and well abroad date order, which we think is the fourth largest scheduled in! Day or two later ready to Travel again exactly Al and Leyalnd sun Frankipop...